Emergency numbers

On this page, you will find the numbers to call in an emergency in Russia and Ukraine, as well as the emergency duty lines of Türkiye's missions in both countries. Save the numbers on your phone; also carry a written copy with you in case your phone runs out of charge.

• 112 — single emergency number (единый номер «112»). Connects you to all emergency services.
• 101 — fire and rescue service (from a landline: 01)
• 102 — police (from a landline: 02)
• 103 — ambulance (from a landline: 03)
• 104 — gas emergency service (from a landline: 04)
• Article 52 of Russia's Communications Law requires operators to provide 24/7 and free calls to the fire, police, ambulance and gas emergency services.
• The 112 system is based on Federal Law 488-FZ. Under the law, calls to 112 are available to everyone, free of charge and uninterrupted.
• Emergency medical care is provided free of charge to foreigners in Russia (see R7.2).

• Joint fire and rescue number: 01 or 101
• Helpline (единый «телефон доверия»): +7 495 400 99 99
• Ministry information line: +7 495 983 79 01
• Helplines for the regions where Türkiye's missions are located:
  • Moscow: +7 495 637 31 01
  • St. Petersburg: +7 812 299 99 99
  • Tatarstan (Kazan): +7 843 288 46 96
  • Krasnodar region: +7 861 250 60 34

• 112 — single emergency number. It operates in all regions of Ukraine; you can call multiple services at the same time.
  • Foreigners in Ukraine can also call the familiar 911; the call is transferred to 112.
  • Among the 112 operators are speakers of English, Polish, Spanish, Croatian, Czech, Slovak, Korean, Japanese, French, Chinese and Georgian.
  • To reach Ukraine's 112 service from abroad: +380 44 290 11 12
  • The Ministry of Internal Affairs has the "112 Ukraine" app for calls over Wi-Fi when there is no mobile network. You must sign in before using it.
• 101 — fire and rescue service
• 102 — police
• 103 — ambulance
• 104 — gas emergency service

• Hotline of the Ukrainian Ministry of Internal Affairs: 1536
• Hotline of the State Border Guard Service: 1598
• National Police toll-free hotline: 0 800 50 02 02
• Government hotline: 1545
• Information line of the Kyiv city administration: 1551 (Kyiv only)

• Ministry of Foreign Affairs Consular Call Center (24/7): +90 312 292 29 29. It can be called from both Russia and Ukraine. You can also message the same number via WhatsApp.
• Emergency duty lines of Türkiye's missions in Russia:
  • Embassy of Türkiye in Moscow: +7 906 770 11 90 (weekdays 18:00–09:00 and on public holidays) · switchboard +7 495 994 48 08
  • Consulate General in Kazan: +7 937 524 93 17
  • Consulate General in Krasnodar: +7 918 632 54 92
  • Consulate General in St. Petersburg: +7 933 340 91 33
• Emergency duty lines of Türkiye's missions in Ukraine:
  • Embassy of Türkiye in Kyiv: +380 63 211 47 65
  • Consulate General in Odesa: +380 93 711 00 24, +380 93 711 00 26
• For which mission is responsible for which region, see O1.1 and U0.4.

• If you cannot reach anyone by phone, you can use this service on e-Government to inform the Ministry of Foreign Affairs of your location, the type of emergency and your contact details.
• The notification is forwarded to the relevant mission based on your location (see U0.4).

• The Russian Ministry of Emergency Situations reminds callers that the clearer and more complete the information provided to the operator, the faster help will arrive. Listen to the operator's questions without panicking.
• Briefly state what happened: fire, accident, illness or injury.
• Give the full address: city, street, building and apartment. If you do not know it, mention a prominent nearby landmark.
• State the number of injured or ill people.
• Give your name and phone number.
• Do not hang up until the operator gives permission.
• If you do not speak Russian or Ukrainian, keep the address where you are staying written on your phone in the local language.

• Calling 01, 02, 03 or 04 from a mobile phone in Russia. From a mobile phone, call 101, 102, 103, 104 or 112.
• Calling the mission's switchboard outside office hours. Call the duty line.
• Assuming that 112 cannot be reached in Ukraine when there is no network. If Wi-Fi is available, use the "112 Ukraine" app.
• Storing the numbers only on your phone.
• Calling the old additional numbers of the Embassy of Türkiye in Kyiv announced in 2022. The current duty line is +380 63 211 47 65.

• Does it cost anything to call 112 in Russia? No. Calls to 112 are free of charge by law.
• Can I get help in English in Ukraine? Yes. There are English-speaking operators at 112.
• Can I call for help for a relative in Ukraine from Türkiye? Ukraine's 112 service can be reached from abroad at +380 44 290 11 12.
• When should I call the Consular Call Center? In an emergency or when you cannot reach the mission. The Call Center provides information and, if necessary, forwards the matter to the nearest mission.
• How can I reach the mission at night? Through the mission's duty/emergency line. In Moscow, the duty line operates on weekdays from 18:00 to 09:00 and on public holidays.

• Russian Ministry of Emergency Situations
• Russian Ministry of Emergency Situations – Regional helplines
• Federal Law 488-FZ – 112 system (full text)
• Ukrainian Ministry of Internal Affairs – 112 Service
• Ukrainian Ministry of Internal Affairs – Download the "112 Ukraine" app
• e-Government – Overseas Emergency Notification
• Turkish Ministry of Foreign Affairs – List of overseas missions