Consular emergency communication and registration

This page explains how Turkish citizens who are in Ukraine or plan to travel to Ukraine can contact Türkiye's diplomatic missions. You will find emergency hotlines, which mission is responsible for which region, how to provide information to the mission, and what the consulate can and cannot do for you.

• Embassy of the Republic of Türkiye in Kyiv — responsible for citizens in 14 regions (see below)
  • Address: Panasa Myrnoho Str. No: 22, 01011 Kyiv
  • Telephone: +380 44 281 07 50 (weekdays 14:30–17:30 for consular procedures; automated voice response system outside these hours)
  • Duty / emergency: +380 63 211 47 65
  • Email: embassy.kiev@mfa.gov.tr
  • Working hours: Monday–Friday 09:00–13:00 and 14:00–18:00. Citizens with appointments are served between 09:30 and 12:30.
  • Consular and visa fees are accepted only in euros.
• Consulate General of the Republic of Türkiye in Odesa — responsible for citizens in 12 regions
  • Address: Leontovycha St. 5, 65014 Odesa
  • Telephone: +380 48 722 79 11, +380 48 722 79 39, +380 48 720 72 00
  • Duty / emergency: +380 93 711 00 24, +380 93 711 00 26
  • Email: consulate.odessa@mfa.gov.tr
  • Application hours: 09:30–12:30 and 13:30–17:00
• Honorary missions: Honorary Consulate General in Lviv, Honorary Consulate General in Simferopol, and Honorary Consulate in Kharkiv.

• Embassy in Kyiv: Kyiv, Chernihiv, Cherkasy, Khmelnytskyi, Kharkiv, Ternopil, Sumy, Rivne, Poltava, Lviv, Luhansk, Zhytomyr, Dnipropetrovsk, and Volyn regions.
• Consulate General in Odesa: Autonomous Republic of Crimea, city of Sevastopol, Odesa, Mykolaiv, Kirovohrad, Ivano-Frankivsk, Chernivtsi, Kherson, Zaporizhzhia, Zakarpattia, Donetsk, and Vinnytsia regions.
• For ordinary procedures, apply to the mission responsible for the region where you are located.
• In an emergency, call the duty line of the nearest mission.

1. If there is an immediate danger to life, first call Ukraine's emergency number 112 (see O2.1).
2. Then call the duty line of the mission in your region:
   • Embassy in Kyiv: +380 63 211 47 65
   • Consulate General in Odesa: +380 93 711 00 24 or +380 93 711 00 26
3. If you cannot reach the mission, call the Ministry of Foreign Affairs Consular Call Center: +90 312 292 29 29 (24/7). You can also write to the same number on WhatsApp.
4. The Call Center will provide information immediately. If your issue requires follow-up, it will forward the matter to the nearest mission and the relevant department of the Ministry; that department will contact you directly.
5. Duty lines operate outside working hours as well.

• The Ministry of Foreign Affairs expects people traveling to countries with security risks to provide their identity and contact information to the nearest mission by telephone, letter, fax, or email. This makes it possible to contact and assist you when necessary.
• You are also asked to follow announcements from the Ministry of Foreign Affairs during extraordinary developments such as war.
• Including the following in your email will make things easier:
  • your first name, surname, and Turkish ID number
  • your passport number
  • your address and telephone number in Ukraine
  • the name and telephone number of a relative who can be contacted in Türkiye
• If you have been living in Ukraine for a long time, see O1.6 for registration of an overseas address and voter registration.

• Through this service of the Ministry of Foreign Affairs on e-Government, you can notify the Ministry directly in an emergency.
• On the form, you enter:
  • your location or address
  • the type of emergency: earthquake, security/war, health/epidemic, tsunami, transport accident, other
  • your telephone number and email address
  • a description of the situation
  • a contact person and their number
  • one photograph or document of up to 1 MB
• The system matches your location with the missions' areas of responsibility and forwards the notification to the relevant mission.
• You can access the service using an e-Government password, mobile signature, electronic signature, Turkish ID card, or internet banking. Check that your login credentials work before setting out.

• It assists Turkish citizens. If you request it and local laws permit, it also assists Turkish citizens who hold the citizenship of another country.
• If you lose your passport or it is stolen, it can issue a temporary passport valid for returning to Türkiye.
• It helps you communicate with local authorities and institutions in Türkiye.
• If you are detained, arrested, or convicted, it will try to meet with you as soon as possible if you wish. It will notify your relatives if you wish.
• It takes action with local authorities in cases of child abduction, the death of relatives abroad, and locating missing persons.
• In the event of war, civil war, insurrection, or natural disaster, it takes measures to evacuate Turkish citizens from the country if security requires it.
• If you face financial difficulty, it helps your relatives send you money.
• It provides contact information for local lawyers, hospitals, doctors, and sworn translators.

• It cannot ensure your entry into a foreign country if you do not have a valid visa or passport.
• It cannot intervene in the foreign country's border, immigration, or residence decisions.
• It cannot hire a lawyer or pursue a case on your behalf. It cannot interfere with judicial proceedings or get you out of prison.
• It cannot pay your debts or bills.
• It cannot find you a job or plan your trip.
• It cannot assign an official to accompany you for private matters such as opening a bank account or obtaining a telephone line.
• It cannot physically search for missing persons.
• It cannot apply for student housing or sign a lease with a landlord on your behalf.

1. Report the loss immediately to the National Police of Ukraine and obtain a document confirming the loss. Also notify the person or institution that invited or hosted you.
2. Submit a written notification to the State Migration Service of Ukraine (ДМС). The Migration Service will give you a document and notify the Border Guard Service.
3. Apply to a mission of the Republic of Türkiye. The mission may issue a temporary passport for your return to Türkiye.
4. You can leave Ukraine with your new passport or the return document issued by the mission.

• Ordinary procedures such as passports, civil registry matters, notarial services, and military affairs are carried out by appointment. Appointments: konsolosluk.gov.tr. For details of the procedures, see O1.2 and O1.3.
• The Embassy in Kyiv has a legal advice unit that provides information on legal matters outside consular procedures. The adviser provides information about legislation and possible courses of action regarding legal problems you encounter in Ukraine.
• The number in the Embassy's announcement dated 24 May 2022 is: +380 63 045 14 53. Before calling, check that the number is current with the Embassy switchboard.
• If you need to hire a lawyer, the mission may provide you with contact information; it cannot hire a lawyer on your behalf.

• Calling the switchboard number outside working hours. In an emergency, call the duty line.
• Using old emergency numbers. The Embassy in Kyiv's 2025 announcement and contact page list one duty line: +380 63 211 47 65.
• Failing to provide identity and contact information to the mission.
• Trying e-Government login credentials abroad for the first time.
• Expecting the consulate to hire a lawyer or pay debts.
• Trying to leave the country without reporting the lost passport to the police and the Migration Service.

• How can I reach the mission at night? Through the mission's duty / emergency line. If you cannot reach it, the Consular Call Center is open 24/7.
• How will I be informed if there is an evacuation from Ukraine? The Ministry of Foreign Affairs makes announcements in extraordinary situations. If you have provided your identity and contact information to the mission, you may be contacted directly.
• I am a Turkish and Ukrainian citizen; will the consulate help me? It will if you request it and local laws permit.
• What should I do if I am detained? Request that the Turkish mission be notified. The mission will try to meet with you and, if you wish, notify your family; however, it cannot secure your release.
• I do not have an e-Government password; how can I submit an emergency notification? You can also log in using a mobile signature, electronic signature, Turkish ID card, or internet banking. Alternatively, call the Call Center directly or write via WhatsApp.

• e-Government – Overseas Emergency Notification
• Ministry of Foreign Affairs of Türkiye – Consular appointment and procedure system
• Ministry of Foreign Affairs of Türkiye – Consular Guide for Those Traveling Abroad
• Embassy of the Republic of Türkiye in Kyiv – Contact and area of responsibility
• Consulate General of the Republic of Türkiye in Odesa – Contact and area of responsibility
• Ministry of Foreign Affairs of Türkiye – List of overseas missions