Diia and digital government services

Diia (Дія) is the Ukrainian government's e-services portal and mobile application. This page explains the extent to which Turkish citizens residing in Ukraine can use Diia, how to add a residence card to the application, electronic signatures, and the main e-services useful to foreigners. In most cases, a Ukrainian tax number, bank account, and biometric residence card are required to use Diia.

• Diia consists of three parts:
  • web portal: diia.gov.ua
  • mobile application (App Store and Google Play)
  • official registry of government services: guide.diia.gov.ua
• An electronic signature is required to register on the portal.
• You log in to the application using BankID. To use BankID, you must have an account at a Ukrainian bank.
• Most digital documents in the application belong to Ukrainian citizens: identity card, international passport, tax number card, driving licence, vehicle registration certificate, and vehicle insurance.
• There is an e-residence card for foreigners. The Ministry of Digital Transformation (Мінцифри) announced on 1 September 2022 that foreigners' temporary and permanent residence cards (посвідка на тимчасове / постійне проживання) had been added to the application.
• Foreigners with an e-residence card can create a Diia.Signature and use the application's other services.

• Plastic residence card with an electronic chip. The card must have been issued after 25 April 2018 (biometric card).
• NFC-enabled smartphone.
• Bank account in Ukraine (for BankID login).
• Tax number (РНОКПП).
• According to the Migration Service (Державна міграційна служба, ДМС), an e-residence card is created automatically if all mandatory information about you is present in the Unified State Demographic Register (Єдиний державний демографічний реєстр) and you give your consent.
• According to the Migration Service, with an e-residence card you can electronically prepare applications for registering and deregistering an address on the Diia portal.

1. Update the Diia application to the latest version.
2. Log in to the application using BankID.
3. Scroll to the end of the list of documents and press the "Add document" (Додати документ) button.
4. Select "Permanent residence card" or "Temporary residence card" and read the explanation.
5. Press the "Read" (Зчитати) button. Hold the phone over the code on the back of the card. The code is at the bottom of the card and contains numbers, letters, and your name.
6. Hold the card against the back of the phone. Do not move the phone or card until scanning is complete.
7. Verify your identity with a photo: take a selfie in good lighting.
8. According to the Ministry, you do not need to carry the plastic card with you while the e-residence card is in the application.
9. Nevertheless, keep your original passport with you in case of power or internet outages. The Ministry of Internal Affairs also reminds you that your phone must be charged and your internet connection working if you are going to show digital documents (see U9.1).

• A qualified electronic signature (КЕП — кваліфікований електронний підпис) is required to register on the Diia portal and for many e-services.
• You obtain a QES from an accredited key certification centre. Required items:
  • completed registration form
  • your passport details
  • your tax number
• The Ministry of Internal Affairs and the State Tax Service issue QESs free of charge. Some banks also issue them free of charge to their customers.
• Diia recommends storing the signature key on removable media (for example, a USB flash drive).
• Diia.Signature is a qualified electronic signature created within the application. It allows you to sign documents in the application and online. To create it:
  1. Go to Menu → Diia.Signature → "Activate Diia.Signature".
  2. Scan the number of your identity card, international passport, or biometric residence card.
  3. Hold the document against the phone and scan the data.
  4. Verify your identity with a photo.
  5. Set a 6-digit code.
• You can deactivate Diia.Signature from the menu. Logging out of the application, deleting the application, or deleting connected devices also revokes the signature.

• Address declaration (Service No. 02333): completed within 30 days after moving to the new address. Applications are submitted through the Diia portal and application or through an administrative service centre (ЦНАП) (see U2.5).
• Tax number card (No. 00321): the application can also be submitted through the Tax Service's electronic cabinet. It is free of charge; the processing time is 3 business days (see U8.1).
• Tax residence certificate (No. 00401): required to benefit from the Türkiye–Ukraine double taxation avoidance agreement. It is free of charge; the processing time is 10 calendar days (see U8.2).
• Individual entrepreneur registration (No. 00106): automatic registration on the Diia portal takes approximately 10 minutes. Registration is completed within 1 day. A QES is required (see U3.2 and U8.3).
• Driving licence procedures: handled through the Ministry of Internal Affairs' driver's electronic cabinet (e-driver.mvs.gov.ua). Replacing a Turkish driving licence with a Ukrainian licence cannot be done online; you must apply in person (see U7.4).
• Migration Service appointment: you book it yourself through the Migration Service's electronic queue (електронна черга). No intermediary is required (see U9.3).

• guide.diia.gov.ua is the official registry of Ukrainian government services. The registry file downloaded on 17 October 2026 contains 1,921 service pages.
• Each page contains:
  • the legal basis and relevant legislation
  • required documents
  • fee and processing time
  • application methods (in person, by post, online)
  • reasons for refusal and appeal procedure
• The entire registry can be downloaded as JSON and Excel files.
• The pages are in Ukrainian. When searching, use the service number (for example, 00321) or the Ukrainian name of the service.
• If an institution requests a document not listed on the page, you can show the page and ask for the legal basis.

• According to Diia, digital documents in the application have the same legal force as plastic documents. Their legal basis is resolutions of the Cabinet of Ministers.
• Digital documents can be used for identity verification, cargo delivery, and banking transactions.
• The application allows you to share copies of documents and verify another person's digital document.
• Digital documents are accepted during checks; however, you may be unable to show a document during a power or internet outage. Always carry your original passport with you.

• Trying to access the Diia application without opening a bank account in Ukraine. You cannot access the application without BankID.
• Trying to add a residence card issued before 25 April 2018 and without a chip to the application.
• Downloading the application from outside the official stores or giving a code to accounts claiming to be "Diia support".
• Sharing your Diia.Signature code or BankID password with someone else.
• Relying only on your phone and leaving your original passport at home.
• Paying an intermediary to book a Migration Service appointment. The electronic queue is free of charge.

• Can I use Diia with my Turkish passport? A bank account in Ukraine (BankID) is required to log in to the application. The document that foreigners can add to the application is a biometric residence card.
• Can I create Diia.Signature with a residence card? Yes. The Diia Certification Centre states that Diia.Signature can be created with a biometric temporary or permanent residence card.
• Where can I obtain a QES free of charge? The Ministry of Internal Affairs and the State Tax Service issue them free of charge. You need your passport details and tax number.
• Is the e-residence card in Diia valid during checks? According to Diia, digital documents have the same legal force as plastic documents. Carry your passport with you in case of outages.
• Where can I find out the fee and processing time for a service? On the service page at guide.diia.gov.ua. The page lists the documents, fee, processing time, and reasons for refusal.

• Diia portal
• Diia – Frequently asked questions
• Diia service guide (guide.diia.gov.ua)
• Diia service registry – JSON file
• Diia Paperless – instructions for adding a residence card to the application
• Diia Certification Centre – Diia.Signature
• Ministry of Internal Affairs – driver's electronic cabinet
• Migration Service – Electronic queue