Access to healthcare and emergency assistance: checklist

Call the correct number in an emergency, provide the ambulance team with the necessary information and prepare your medical documents.

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Call emergency assistance

1. Call 103 or 112Call 103 for emergency medical assistance and 112 for general emergencies.
2. Provide the patient's informationGive the patient's name, sex, age and your telephone number.
3. Describe the complaints clearlyDescribe the complaints as clearly as possible and answer all the operator's questions.
4. Give the full addressProvide the region, settlement, street, building and apartment number, floor, door code and entrance.
5. Prepare to meet the teamIf possible, meet the team in the street and place pets in a separate room.
6. Prepare the documentsHave the patient's passport and medical documents ready for the ambulance team.

7. Check your vaccination statusKeep your routine vaccinations up to date and consider the vaccinations recommended for Ukraine.
8. Prepare your medicinesIt is recommended that you bring your regular prescription medicines from Türkiye.
9. Charge your phoneKeep your phone charged against power and internet outages.
10. Carry your insurance policyAlways keep your insurance policy with you.